This post is also available in:
Melayu
Understanding Customer Service Strategy
If you wish to be the number one in your service or industry, you need to be able to satisfy your customers be it the one you have currently or from the future. Customer Service Strategy can be explain as how as the thorough plan to deal with customer interactions.
It allows you to provide consistent customer experience throughout your customer journey. Not just that, an improved customer experience leads to a more loyal customer base.
The Benefits of Customer Service Strategy
It keeps customers and extracts more value from them. Knowing how to find and interpret information about your stakeholders that will help you better understand your business and how to make the most of it.
Good customer service enables consumers to stay loyal to your brand. We all know that one brand that we will always go back to for so many years just because of how well they treat their customer. This is because they will feel appreciated and thus, would like to contribute more to your business.
How to Create a Strategy for Customer Service
A good customer service will promise you a good sales and will definitely help you boost up the marketing efforts that you have done throughout the time. Here are some of the ways to create a good customer service.
Have Goals for Customer Service
Employees need to understand what the mission is so that they can help the business meet their corporate goals. If the needs and desires of consumers are established and customer satisfaction is assessed, it is time to establish customer satisfaction targets.
Hire The Right Employees
Employees are the ones who would be communicating to your potential customers and your existing customers. They should be able to bring out what is the best about your product and have a great understanding of your brand. Make sure they are able to explain the depths of your business to your clients as they would be the one to create that image for you.
Train Employees to Improve Service Skills
Not everyone is able to a have a good service skills. Therefore as an employer, you should be providing a training for your employees to improve their customer service skills. They should be able to communicate confidently and politely to your customers as this will leave a good impression of your company.
Know More About Customer Service Strategy
Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
You can find Customer Service Strategy Training Course on our website
Market size is the total number of likely buyers of your product or service within a given market.
Not exactly. But it is better to create a product that will be used by your target audience
Yes, it gets your name out to the consumer and potential clients, and makes your business familiar to them. This is a great way to get noticed and recognized as a leader in your niche market.
HRDF TTT Certified Trainer
If you are interested with the new type of training course from us, come and join the Marketing Strategy Training Course that we have that will be trained by our experienced consultant and trainer with more than 20 years experience from his previous job. The trainer for our training course, Logarajah Thambyrajah, is TTT (Train The Trainer) certified by HRDF.
Logga is a Certified Project Management Professional (PMP) and is the principal consultant for Kognifi. Logga has managed many large projects successfully and you can view these details on his LinkedIn profile.
Kognifi is a HRDF Training Provider
Kognifi is a marketing and consulting company for digital marketing services and corporate trainings in Malaysia and is an approved HRDF training provider (TP) by HRDF. We are listed in the HRDF portal. You can search for Kognifi on this HRDF link.
If you are looking for training courses in Malaysia and trained by a good consultant and a HRDF Claimable Training Provider from Malaysia, check out more training courses that we have to offer and most certainly they are all HRDF claimable courses.
Brand Strategy Training Courses
We also have training courses about brand strategy and brand management that you can check out. If you are looking for brand strategy related course then we are here to assist you, fill out the form below or click the button at the bottom of the page.
Reach us here
Contact us for more details about the pricing and also any general enquiries about our training or services below
HRDF Claimable Training 2025 – Request For Information (RFI)
Send us your request for training. We can customise the training and get the trainers per your training objectives.
- HRDF is now HRDCorp - 8th September 2021
- JTBD and Digital Value Proposition Webinar with MaGIC - 14th June 2021
- Happy Chinese New Year! - 11th February 2021
