This post is also available in:
Melayu
KPI and Metrics
Upcoming Classes:
- 21st to 22nd May 2025 | Wednesday & Thursday
- 9th to 10th July 2025 | Wednesday & Thursday
This KPI and Metrics training is a two-day coaching workshop on how to:
- Set targets for business and workforce performance
- Measure performance with metrics and traffic lights
- Align and commit workforce to performance goals
- Calibrate and track workers to deliver results
Click the button below to contact Kognifi Customer Service (+6011-6353-3599) on a working day (Mon-Fri, 9am to 5pm) for your enquiry on training course classes.
Or send in an enquiry form. We will respond within 24 hours on a working day.
Days Left to Workshop Date
Course Instructor
Shamini Arumugam MA
- Shamini Arumugam, is TTT (Train The Trainer) certified by HRD Corp.
- 20 years lessons learned in Human Resource Management, Legal Compliance, and Corporate Leadership.
Full Corporate Leadership and People Management Trainer Profile
KPI and Metrics Management Training Schedule
- Workshop days: 2 days
- Time: 9:00am to 5:00pm
- Coffee and Lunch Breaks
KPI and Metrics Management Workshop Day 1
Module 1 – KPI | Goal setting and performance management
Participants learn how to create the high-level plan. They learn how to set key result areas (KRA) and key performance indicators (KPI).
They learn how market elements and workforce impact the KRA and KPI. And how to create business goals to get workforce commitment.
- Business performance and market forces · Lecture
- Understanding the Hohsin and how it drives business performance · Workshop
- Differentiating subjective and objective workforce performance targets · Group Activity
Module 2 – Metrics | Measuring performance and controlling risks
Participants learn risk management and how to manage and control risks to the Hohsin. They learn how to measure and set control limits with metrics and traffic lights.
Participants learn how to take contingency actions based on traffic lights and leading indicators for KPI.
- Risk management and performance metrics · Lecture
- Setting business unit and department performance metrics · Workshop
- Mapping Hohsin targets to department metrics and traffic lights · Group Activity
KPI and Metrics Management Workshop Day 2
Module 3 – Alignment | Workforce commitment confirmation
Participants learn how to communicate the Hohsin to the worker’s individual performance targets.
They learn how to explain the why of the targets. And the benefits of these targets for the workforce and company’s mission. They learn how to get worker commitments to results.
- Linking the Hohsin to individual work performance · Lecture
- Workforce performance risk mitigation actions · Workshop
- Presenting targets and having commitment discussions · Group Activity
Module 4 – Calibration | Workforce performance risk management
Participants learn how to track workforce results and performance. Participants learn how to identify non-performance in workflows, and what needs to be done to fix it.
They learn how to do hard conversations and set agreed action plans and performance improvement plans (PIP).
- Trackers and walking about to observe worker performance · Lecture
- Creating trackers and having hard yet agreeable discussions · Workshop
- Creating calibration dashboards, action plans and PIP · Group Activity
KPI and Metrics Management Public Training Dates
- Date: 21 to 22 May 2025
- Venue: Kognifi Office,Phileo Damansara 1, Selangor
- Time: 9:00am to 5:00pm
KPI and Metrics Management Public Training Prices
This training class is fully claimable from HRDCorp (HRDF)
- Individual Price: MYR 3,500 per person
- Group Price: To discuss based on pax
Call or WhatsApp +6011-6353 3599 (9am to 5pm, Mon-Fri)
HRDF (HRDCorp) Claimable Training Course
- This course training is an HRDCorp Claimable Course
- Can claim HRDF reimbursement from employer levy paid to HRDF
- This training course is an approved registered program with HRDCorp
HRDF (HRDCorp) Registered Training Provider
- This workshop organiser, Kognifi Sdn Bhd, is an HRDCorp registered training provider
- This training course is an approved registered program by Kognifi Sdn Bhd with HRDCorp
Contact Kognifi For More Details
Click the button below to contact Kognifi Customer Service (+6011-6353-3599) on a working day (Mon-Fri, 9am to 5pm) for your enquiry on training course classes.
Or send in the booking form below:
Training Class Booking
Send in this form to book your place in this class. And get our quotation to process payment or get your company’s HRD Corp grant approval.
